The social services sector is transitioning from a focus on ‘outputs’ measuring activity levels towards ‘outcomes’ measuring life impacts. Third Sector advises public agencies seeking to use the tools at their disposal, such as procurement, policy, and data, to better align with long-term success for their communities. While we want success to be defined in terms of outcomes and encourage this evolution of the field, we still see value in assessing outputs for several reasons.
1. Process outputs provide motivation to achieve broader goals
Setting and achieving intermittent process metrics is