Our Engagement Strategy

Third Sector’s Engagement strategy is known as “Outcomes-Focused Technical Assistance (OFTA)”. Using OFTA, Third Sector guides our partners through an 8-step system change process aligned to one or more of our service areas.

    1. SET GOALS: Build consensus among key stakeholders on the most important outcomes to be improved for a given population with an explicit focus on equity for underserved communities.

    2. USE DATA: Analyze existing quantitative data from administrative sources and collect qualitative data from stakeholders to understand current outcomes, uncover inequities, and establish key outcome metrics.

    3. PARTNER: Develop and implement strategies to overcome barriers through community partnerships and collaboration

    4. INCENTIVIZE: Create meaningful incentives for the achievement of both near- and longer-term outcome goals, including the use of outcomes-based funding.

    5. IMPLEMENT: Identify and implement a set of evidence-informed practices that have the greatest potential to drive better outcomes and address inequities.

    6. ASSESS: Develop and implement an assessment strategy to determine the impact of system change against the stated goals and metrics of success.

    7. LEARN: Create a robust continuous improvement process to regularly review data and adapt as needed to keep improving results

    8. SYSTEMATIZE: Devise strategies to sustain and scale revised management policies, practices, and behaviors once feasibility and impact are established.

    Third Sector Engagement Levels

    OFTA can be delivered at various intensity levels and over different time periods to suit our partners’ needs and budgets. Broadly, our engagement levels include:

    • Multi-year technical assistance: Leads partners in the transformation of multiple service areas and/or funding streams.
    • Medium-term technical assistance (9-18 months): Leads partners in the transformation of specific program(s) which are used as examples or pilots to explore innovation or prove a concept
    • Short-term training or assessments (3-9 months): Equips partners with insights, data or tools to guide future transformations.

    For more information on our approach, check out our blog post “Building an Equitable Government.” 

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