Melissa has spent the last five years working as the Director of the Office of Performance and Strategic Outcomes at the Colorado Department of Human Services. She led major advancements in using administrative, audit, quality assurance, budget and qualitative data to manage performance of key outcomes across contractors, counties and state employees (C-Stat). She also championed a Two-Generations approach to fighting poverty across Department programs and policies, which Colorado Governor John Hickenlooper recognized with the 2018 Tom Clements Better Government Award.
Before crossing the Mississippi River, Melissa oversaw quality assurance and performance management (KidStat) at the Wisconsin Department of Children and Families. Prior to returning to her native Wisconsin, she spent nearly fifteen years focused on workforce development in New York City. Her roles included Assistant Commissioner overseeing the federal Workforce Investment Act for the City of New York, a researcher for MDRC, a grant maker at the Ford Foundation, and a manager at a south Bronx nonprofit. She has a Master’s Degree of Public Administration from the Robert F. Wagner School of Public Service at New York University and a Bachelor’s Degree from Marquette University.