California Full Service Partnership Outcomes-Driven Learning Community

Growing a shared vision and voice for behavioral health services in California

Head with gears inside drawn on a chalkboardThird Sector is supporting a broad coalition of California counties in shifting the way they develop, implement, and evaluate critical mental health services to an outcomes-focused, client-centric approach. Counties will explore data-informed strategies to program design and continuous improvement that build a culture of learning and center on equity and the client experience

In California, Full Service Partnership (FSP) programs provide comprehensive, community-based services for individuals facing serious life challenges related to mental illness. Based on the Assertive Community Treatment model, the FSP program philosophy is to do “whatever it takes” to help individuals on their path to recovery and wellness, from intensive mental health treatment to housing, medical care, and job and life-skills training. 

With support from California’s Mental Health Services Oversight and Accountability Commission (MHSOAC), Third Sector is leading a statewide FSP Learning Community comprised of county behavioral health agencies that will build collective learning and promote statewide improvements to FSP. Through this workshop series, California counties will grow a shared vision and voice for FSP services by:

  1. Establishing a sustainable process for cross-county collaboration.
  2. Developing principles that lead to a high standard of care and are informed by county collaboration and client journeys.
  3. Practicing strategies that enable a more data-driven, continuous learning approach to FSP programs.
  4. Creating recommendations for state-level changes to data reporting requirements, data sharing practices, services guidelines, and funding stipulations

The Learning Community will build on learnings and tools developed through Third Sector’s partnership with the Ballmer Group and the Los Angeles County Department of Mental Health.

Upcoming Statewide Events

Learning Community workshops are open to California county behavioral health staff working in FSP and familiar with MHSA, such as MHSA Coordinators and MHSA Program Managers.

Workshops are free for attendees. A limited number of scholarships are available to compensate smaller counties and those with limited resources for travel costs. Due to the interactive nature of these sessions, we encourage all participants to attend in person. Please reach out to Michelle Nelson ( for further details

The Learning Community responds to shared challenges and opportunities voiced by California county agencies administering FSP programs. Each workshop gives participants experience implementing tools and builds upon training from the previous workshop.

Future workshops will be scheduled in 2020.

If you are interested in learning more about this initiative or participating in the statewide FSP Learning Community, please reach out to Michelle Nelson (

Previous Workshops

Workshop 1: Building a vision around outcomes

On December 10, 2019 over 40 participants from 17 California county agencies and the state Mental Health Oversight Commission attended our first workshop focusing on building a collective vision for statewide FSP outcomes. Highlights from the session included an interactive logic model discussion, a root cause analysis session, and multiple feedback sessions on the structure of future Learning Community workshops.

A summary of the activities covered and topics discussed can be found here.

Third Sector's Cohort Experience

Third Sector uses a cohort model to connect organizations and institutions working toward similar goals. To date, Third Sector has facilitated three cohort experiences across issue areas and jurisdictions. Third Sector’s cohorts typically run for around 18 months, combining in-person convenings and webinars to share content and encourage peer learning. Convening content may include  panels from leaders in the field, workshop time for project teams, and working sessions for sites to compare notes and troubleshoot common challenges. We believe that the cohort model motivates and supports leaders, helping them break out of the “status quo” of their own jurisdictions, and enabling them to jointly identify creative ways to use public funding and improve local outcomes.

Visit our Better Careers Design Group, PFS in Higher Education, Empowering Families and Administrative Data Pilot pages to find out more about our current and past cohort work.