California Full Service Partnership Outcomes-Driven Learning Community

Growing a shared vision and voice for behavioral health services in California

Head with gears inside drawn on a chalkboardThird Sector is supporting a broad coalition of California counties in shifting the way they develop, implement, and evaluate critical mental health services to an outcomes-focused, client-centric approach. Counties will explore data-informed strategies to program design and continuous improvement that build a culture of learning and center on equity and the client experience

In California, Full Service Partnership (FSP) programs provide comprehensive, community-based services for individuals facing serious life challenges related to mental illness. Based on the Assertive Community Treatment model, the FSP program philosophy is to do “whatever it takes” to help individuals on their path to recovery and wellness, from intensive mental health treatment to housing, medical care, and job and life-skills training. 

With support from California’s Mental Health Services Oversight and Accountability Commission (MHSOAC), Third Sector is leading a statewide FSP Learning Community comprised of county behavioral health agencies that will build collective learning and promote statewide improvements to FSP. By participating in the Learning Community, counties will have the opportunity to: 

  • Develop shared principles that lead to a high standard of care and are informed by county collaboration and client journeys
  • Align service measurement and design with holistic, meaningful outcomes for clients
  • Practice strategies that enable a more data-driven, continuous learning approach to FSP programs
  • Collect and combine relevant quantitative and qualitative data to understand and communicate program effectiveness in order to promote innovation and equity
  • Create shared recommendations for state-level changes to data reporting requirements, data sharing practices, services guidelines, and funding stipulations.

The Learning Community will build on learnings and tools developed through Third Sector’s partnership with the Ballmer Group and the Los Angeles County Department of Mental Health.

Upcoming Statewide Events

Learning Community workshops are open to California county behavioral health staff working in FSP and familiar with MHSA (e.g. MHSA Coordinators, MHSA Program Managers).

Workshops are free for attendees. A limited number of scholarships are available to compensate smaller counties and those with limited resources for travel costs. Due to the interactive nature of these sessions, we encourage all participants to attend in person. However, a web-conferencing link will be provided to registrants. Register here to apply to attend Learning Community workshops or to apply for travel funding. 

The Learning Community responds to shared challenges and opportunities voiced by California county agencies administering FSP programs. Each workshop gives participants experience implementing tools and builds upon training from the previous workshop. The seven themes below will help participants build a foundation that centers on holistic outcomes, define specific measurement approaches, and practice strategies to improve on these outcomes. These themes are subject to change based on county needs and feedback.


Workshop Themes

1 - Building a vision around outcomes

2 - Measuring for equity and accuracy

3 - Exploring the client experience

4 - Taking a closer look at individual needs

5 - Sketching opportunities

6 - Designing for continuous improvement

7 - Telling the impact story

Workshop 1: Building a vision around outcomes

Date: December 10, 2019 

Location: Los Angeles, CA (specific address information forthcoming)

Future workshops will be scheduled in 2020.

If you are interested in learning more about this initiative or participating in the statewide FSP Learning Community, please reach out to Esther Chang ( or join the email list through the registration form.


  • Learning Community materials and webinar records (to come)

Third Sector's Cohort Experience

Third Sector uses a cohort model to connect organizations and institutions working toward similar goals. To date, Third Sector has facilitated three cohort experiences across issue areas and jurisdictions. Third Sector’s cohorts typically run for around 18 months, combining in-person convenings and webinars to share content and encourage peer learning. Convening content may include  panels from leaders in the field, workshop time for project teams, and working sessions for sites to compare notes and troubleshoot common challenges. We believe that the cohort model motivates and supports leaders, helping them break out of the “status quo” of their own jurisdictions, and enabling them to jointly identify creative ways to use public funding and improve local outcomes.

Visit our Better Careers Design Group, PFS in Higher Education, Empowering Families and Administrative Data Pilot pages to find out more about our current and past cohort work.